He continues:
Needless to say, the video became a hot topic of discussion amongst netizens. Many were sympathetic to the barista, with one user saying that he is allowed to be frustrated.
Many, particularly the older generation, chided the barista for ranting on social media, with one user remarking, ‘Oh boo boo.’
Internet divided over Starbucks employee meltdown: Is Generational difference to be blamed here?
Avery, the barista, also criticized the unfair treatment of workers in his TikTok video and complained about management pressuring staff to perform extra shifts. The video also went viral on Twitter, where many users expressed their dissatisfaction with working long hours and having no social life, writing:
While many people backed him, many others fiercely attacked his views.
A lot of people supported him for coming forward and expressing the impact of a mismanaged Starbucks work culture on the employees.
Is Starbucks underpaying and overworking their staff?
Starbucks Corporation is a multinational chain of coffeehouses, headquartered in Seattle. Founded in 1971, Starbucks is the largest coffeehouse chain in the world, with over 33,000 locations in 80 countries as of November 2021.
This is not the first time a Starbucks employee has complained about being overworked and understaffed. In May 2021, about half of the stores reported substantial understaffing, while upper management expressed no concern. A barista previously told Business Insider:
As of August 2022, 209 stores have elected to unionize. Commenting on the same, John Logan, a labor and employment studies professor at San Francisco State University, told CNBC:
The CNBC article also included another barista’s account of how they were so short-staffed that several employees worked more than 50 hours per week, with many being fired or quitting.
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